Experience Prototyping Methods

Diseño de Servicios: Bastante más que definir un "customer journey" | David Díez Cebollero, PhD, CSPO, CSM | LinkedIn

This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping. Empathy mapping is a way to characterise your target users in order to make effective…

If we apply the analogy of Design Thinking as a journey, having good travel partners is important to safely and successfully arriving at your desired destination. The process of Design Thinking takes you into unknown and sometimes uncomfortable territory. Members of a Design Thinking team need to be open minded, curious, collaborative and allow their assumptions to be challenged, ready for change, and be adaptable. Yes, that’s a lot, but it’s worth the effort as it creates a great team spirit...

Service Design Process by Amy Cotton More. The UX Blog podcast is also available on iTunes.

8 things you should include in your customer experience map

Empathy map - a service design tool

Design Triangle on Behance

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Customer Journey Map for Food Retail Source:

The Cancer Experience Map: An Approach to Including the Patient Voice in Supportive Care Solutions, Healthwise, JMIR

A to Z of example UX docs and deliverables - UX for the masses

Journey maps are one of the best tools I’ve seen for helping companies understand their end-to-end customer experience from the customer perspective. But I’ve found that many prospective journey ma…

Customer Journey Map — Medium

customer empathy map - Google Search

I love the empathy maps. A tool I haven't used yet, but will in the future.

One example of an ecosystem map

Why Service Design Works.

Experience maps, user journeys and more… | UX Lady